RETURNS & REFUNDS

Please email info@thesources.com.au before you begin your return.

Any item can be refunded if it is returned within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. 

We do not offer a refund or exchange on opened or used products or shipping costs.

Return or repeat shipping costs are the responsibility of the customer and are non-refundable. 

Unsuccessful delivery of an order is the responsibility of the customer.

Send your order back to:

The Source

L5 991, Whitehorse Road, Boxhill, VIC, 3128

We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. 

We recommend using a tracked service to return the goods as all transport risk is borne by the sender. As our products are fragile, please make sure to ship the bottles with sufficient packaging to ensure they do not break in transit.

If you have an issue with your product or delivery, please contact us to discuss your options at info@thesources.com.au 

If getting in touch about a return, please include your order number in the email.